Policies

At The Ark Medspa in New Albany, our policies ensure a seamless experience for every client. We prioritize clear communication and commitment to quality service. Review our guidelines for appointments, cancellations, and payments to ensure a smooth visit. Your cooperation helps us maintain excellence and tailor our offerings to best fit your needs. Thank you for your understanding.

Understanding Our Service Policies

At The Ark Medspa, we strive to provide exceptional service and ensure a smooth experience for all our clients. Please review our policies and reminders to help us maintain quality and efficiency in our offerings. Your understanding and cooperation with these guidelines support our commitment to delivering excellent care and convenience tailored to your needs.

- No refunds on services or products.

- If any changes need to be made to your appointment, please notify us at least 24 hours in advance to avoid additional charges.

- Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be canceled.

- Any cancellations within 24 hours of your appointment or no-shows will result in a $50 cancellation fee or 50% of any service below $100.

- Higher-cost services will require a deposit at the time of booking.

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Secure your spot today to experience top-tier Medspa services—our transformative treatments are designed to enhance your natural beauty and boost your confidence. Let us guide you on a personalized wellness journey that rejuvenates both body and mind. Book now to enjoy specialized care from our expert team and experience the ultimate in relaxation and results-driven treatments.

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